PrePay Gives Pay-As-You-Go Power

Using PrePay lets you pay when you want, in the amounts you want. Instead of receiving a traditional paper bill that is generated once each month, usage is calculated daily. PrePay customers never pay a late charge and are not charged costly disconnect and reconnect fees if the account runs out of credit.

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Click here to apply for PrePay residential service.

You will be asked to have your account current, including any unbilled usage.

PrePay FAQs

Do I pay a deposit to use PrePay? PrePay customers are eligible to have their deposit waived or refunded and applied toward your current energy costs. New Carroll EMC members also pay a standard $15 membership fee.

How will I know when my balance is low? When you set up your PrePay account, you will select the balance at which you will begin to receive a low-balance notice. Notices can be received via email, automated calling service or text message.

How can I check my balance? Check your balance 24/7 by calling 770-832-3552, pressing “6” and then entering your account number.

How do I track my daily power usage? Log on to www.MyUsage.com or call toll free 866-681-9443. You will need your account number to access daily usage information or to manage your alert settings.

How do I make payments? You can purchase more power 24/7, even on weekends and holidays, at a PaySite kiosk. Payments can also be made in person, by telephone or online.

What happens if I don’t make a payment? If you do not purchase more power, the meter will stop and the power will turn off. However, once a payment is made within five days of the power going off and you have at least a $2 credit, your power will reconnect.